iHance Absolute Automation > FAQ
How much does it cost?
$10 per seat per month (USD).
Each Salesforce.com user for whom email is logged is counted as a seat; we charge based on usage for each month so your bill may go up and down according to your usage. Each seat is subject to a 3,000 email per month limit. If your monthly email count exceeds an average of 3,000 emails per seat then you will be surcharged an additional $10 for every 3,000 emails over your limit.
See the billing page for more information.
Do you offer a free trial?
Yes. When you signup your first 30 days of usage are free; during this term you may quit using the service without obligation. Please note the service is completely on-demand - you may start and stop using it as you wish, and we will bill you only for months in which the service is used. To keep things reasonable, we have a cap of 500 emails logged during the free trial.
How does it work?
Emails are logged by iHance's servers, rather than by your client, so you don't need to wait around while your computer logs each email. For this to happen, our servers must receive copies of emails that you sent and receive. At the most basic level, this is accomplished by BCC'ing emails as they are sent and by forwarding emails as they are received.
There are multiple ways to automate this process; the simplest way is to use our Outlook plugin. We also provide directions for a wide variety of email environments. Once you sign up, you will be given a link to a page with directions that are customized for you.
View sample instructions.
What mail clients are supported?
Absolute Automation works with pretty much any mail environment. We provide detailed instructions for the most common, including Outlook, GMail, MS Exchange, Blackberry, Entourage, Mac's Mail.app, and Thunderbird. If you use a mail client not on this list, let us know and we'll work with you to get it configured for Absolute Automation.
What Salesforce.com editions are supported?
All except Group Edition (no API support means we can't do our thing - sorry!).
How do you decide what gets logged?
Emails are logged to all Contacts and non-converted Leads in Salesforce.com whose email address exactly matches an email address found in the email.
Do you log emails into Opportunities?
Yes - this happens automatically in certain situations.
When we log emails to Contacts who belong to only one Opportunity, we link the email to the Opportunity as well.
Can you log emails into cases?
Yes.
Emails with Case Numbers in the Subject line are automatically logged to cases.
For example, any of the following would log to Case 123456789:
- Subject: RE: Case 123456789 (feature request)
- Subject: Case: 123456789 (feature request)
- Subject: Case Number: 123456789 (feature request)
- Subject: Regarding Case Number 123456789
In addition, our email-to-case feature can automatically create cases from new support emails that don't yet have a Case Number.
What about security and privacy?
In order to log emails into Salesforce.com, we must store the Salesforce.com login information that you provide to us. This information is stored using advanced two-layer encryption in a secure database at iHance's hosting facilities. Our methods regarding data security and privacy have passed Salesforce.com's rigorous partner certification process.
All emails are deleted from our servers immediately after they have been posted to Salesforce.com. We do not access your Salesforce.com data other than as required to log emails.
Start saving time now - sign up for Absolute Automation today!